How To Order

  • Order Under Cover Shelf (UCS) products on line or call Customer Service – 864-323-4565.
  • Contact info@undercovershelf.com or Customer Service for questions for ordering.
  • All payment information is private and confidential.
  • We stand by our products and make every effort to make your buying experience a positive one.

Shipping

  • Customer Service will send you the total price including UPS within 24 hours after receiving your order
  • All destinations will be quoted on a per order basis.
  • Shelves under 100” in length will be shipped via ground service.
  • All orders are professionally packaged to prevent shipping damage.
  • Before accepting the order, open the carton and inspect the content for possible damage.
  • Should you discover any product damage, note it on the packing sheet, and contact us immediately.
  • UCS cannot be held responsible for damaged items if there is no notation made with the shipper..

Satisfaction & Return Policy

  • UCS designers and artisans are committed to providing high quality products.
  • If the purchaser is not satisfied with the product, it is the purchaser’s responsibility to ship the product back to the manufacturer. Upon approval of the returned product, UCS will refund the product price less a 25% restocking fee.
  • We cannot accept returns of custom items which includes non-standard sizing, modified designs, or custom finishing.